Frequently Asked Questions

A network standard like Zigbee enables smart products to talk to each other. With DIRIGERA hub, it's the technology behind Zigbee that enables you to manage your smart products from IKEA with our app and remote controls. The Zigbee protocol has been around for some years and is a well-known standard used by smart products.

A network standard like Matter enables smart products to talk to each other. With DIRIGERA hub, it's the technology behind Matter that enables you to manage your smart products from IKEA with our app and remote controls. Matter is a new smart home standard, developed with 200+ companies in the smart home industry. At IKEA, we're actively working in the development of Matter and are committed to supporting it.

With DIRIGERA hub, you can control your home and add new smart products to it without a remote control with the IKEA Home smart app. If fixed on a wall or kept by the sofa, remote controls are more accessible than an app, making it easier for guests and other people visiting your home. Remote controls also work even if your internet connection is down – or if you forgot where you put your phone.

DIRIGERA hub and the smart home experience is designed to be easy to use and convenient to set up. You will be guided by the simple and convenient installation process in the IKEA Home smart app as to how to add your smart products and start your smarter life at home.

With DIRIGERA hub, the IKEA Home smart app can guide you through integrations to Google Home, Amazon Alexa and Apple HomeKit. Synchronise your smart products to the other app and create a smart home set-up there too. Then you’ll be able to use your voice to control smart products from IKEA via voice assistant-enabled devices from Google, Amazon or Apple.

To get started with a smart home, you need DIRIGERA hub and IKEA Home smart app. The hub connects to your Wi-Fi router with the included network cable. And then go ahead and add any of the smart products offered in our range like smart lighting, blinds or air purifiers!

No. Since your smart home set-up with TRÅDFRI gateway is safely stored locally only, and since the app connected to DIRIGERA hub comes with new digital features, you need to re-create Scenes after pairing your smart products. A chance to discover even more ways make the most of your smart home!

Yes, DIRIGERA hub is needed to use the IKEA Home smart app and to connect smart products from IKEA to your smart home. With DIRIGERA hub, the IKEA Home smart app can guide you through integrations to Google Home, Amazon Alexa and Apple HomeKit. Synchronise your smart products to the other app and create a smart home set-up there too. Then you’ll be able to use your voice to control smart products from IKEA via voice assistant-enabled devices from Google, Amazon or Apple.

All smart products in our range can be connected to DIRIGERA hub. Explore what smart LED bulbs, air purifiers, speakers and other smart products can do for your home!

It is not neccessary to change from TRÅDFRI gateway to DIRIGERA hub, the gateway and the app will still be supported. But there are benefits in doing so. DIRIGERA hub comes with a new and improved app as well as new digital features. And with an increased memoy capacity, you'll be able to connect more smart products than before for a quicker and more stable experience.

DIRIGERA hub comes with a new and improved app as well as new digital features. And with an increased memory capacity, you'll be able to connect more smart products than before for a quicker and more stable experience. With DIRIGERA hub, you can feel rest assured that you have everything you need for the smart products of tomorrow.

Yes, all smart products in our range can be paired with DIRIGERA hub. If you have TRÅDFRI gateway at home, the IKEA Home smart app will guide you step-by-step in setting up your new smart home. However, since your smart home set-up with TRÅDFRI gateway is safely stored locally only, and since the app connected to DIRIGERA hub comes with new digital features, you need to re-create Scenes after pairing your smart products. A chance to discover even more ways make the most of your smart home!

With DIRIGERA hub, the IKEA Home smart app can guide you through integrations to Google Home, Amazon Alexa and Apple HomeKit. Synchronise your smart products to the other app and create a smart home set-up there too. Then you’ll be able to use your voice to control smart products from IKEA via voice assistant-enabled devices from Google, Amazon or Apple.

The closest smart product should be placed within 10 metres (the range is measured in open air) from DIRIGERA hub. Each smart product then creates a network and increases the coverage, as long as each product is within 10 metres of another one.

The hub must be located indoors and near your Wi-Fi router since they connect with a network cable. DIRIGERA hub can be placed lying on a flat surface or mounted on the wall. Do not leave the hub in direct sunlight or near any heat source since it may overheat.

DIRIGERA hub connects to your Wi-Fi router with the included ethernet cable.

The smart home from IKEA is designed to be easy to set up and use. After purchasing a smart product, follow the assembly instructions of the smart product and let the IKEA Home smart app guide you step-by-step.

Yes, both DIRIGERA hub and TRÅDFRI gateway must be connected to your Wi-Fi router, but they don't need an actual internet connection. You can still control your smart products with remote controls or through the app as long as your mobile device is connected to the same Wi-Fi network.

We do not offer repairs of DIRIGERA hub. For recycling, special waste handling may be required. Please contact your local authorities for more information.

The hub must be located indoors near your Wi-Fi router since they connect with a network cable. DIRIGERA hub can be placed lying on a flat surface or mounted on the wall. Do not leave the hub in direct sunlight or near any heat source since it may overheat.

Yes, but the IKEA Home smart app can only be connected to one hub at a time.

Yes, anyone on the same Wi-Fi network with a mobile or tablet device can download the IKEA Home smart app and access your smart home set-up.

No, the app "IKEA Home smart" only works with DIRIGERA hub, and the app "IKEA Home smart 1" is only compatible with TRÅDFRI gateway.

With DIRIGERA hub in your home, you enjoy new ways of managing your smart products from IKEA – individually, by room or simultaneously. Everyone in the home with a mobile or tablet device can download and use the IKEA Home smart app to control the home. Remote controls are the perfect tool for guests when they quickly want to turn on/off or dim lights. Use the app to dim the lights and change to warmer tones above the coffee table to appease tired evening eyes.

Use the remote control later to turn off the same lights. Ask Siri to turn up the music when your hands are busy chopping tomatoes. Schedule the bedroom air purifier to prepare for bedtime. And press a shortcut button by the door when leaving to run the Scene where everything is safely turned off (including the shirt steamer).

Yes, the IKEA Home smart app connects with DIRIGERA hub and your smart products when you are using the same Wi-Fi. However, in the app you can set up Scenes where you choose which of your smart products should be turned on or off at a specific time. This is a perfect way to, for example, schedule lights to be turned on just before you come home at night or to set a timer for the roller blinds to temporarily roll down at midday to block out the sun, and later roll up again when sun is gone.

No, only smart products from IKEA can be connected to DIRIGERA hub and managed in the IKEA Home smart app. Our range of smart products solves needs throughout the home and we continously develop new products where we integrate technology into home furnishing items for the home.

To be able to control your smart products with the app, access more digital features and simply make your smart home run more smoothly, you need DIRIGERA hub. Explore the hub and the many benefits it brings to your smart home!

With DIRIGERA hub, you can control your home in many different ways, and our range of remote controls is one way that suits a home with guests very well. Remote controls makes the stay easier for guests and other people visiting your home.

The apps IKEA Home smart and IKEA Home smart 1 can be updated in either App Store or Google Play, wherever you first downloaded it. Make sure to keep your app updated to enjoy the latest features! DIRIGERA hub and TRÅDFRI gateway, together with your smart products, automatically stay updated.

The Sonos app is needed to set up your SYMFONISK speaker, and can also be used to browse and play music. Similar to the Sonos app, the IKEA Home smart app can also stream music to speakers of your choice and can also be included in Scenes. After all, waking up to the sound of your favourite playlist is great!

We're happy to support you, when and how you like. Answers to commonly asked questions can be found at https://www.ikea.gr/en/smart-products-support/, and you are also welcome to reach out to us at your local IKEA store or find other ways of contacting us at IKEA.gr

As we keep developing new smart products, and as the technology they require also develops rapidly, not all smart products will be able to connect to TRÅDFRI gateway and will require DIRIGERA hub instead.

Already purchased smart products from IKEA can be connected to DIRIGERA hub and managed in the IKEA Home smart app. As new features, standards, and safety improvements are being added, older products may not support these. This is a result of our work to improve the smart home system and make it more convenient for the many people.

We have noticed some users seem to have problems with Homekit not recognising all devices connected to DIRIGERA. Please try to fully remove the integration from Homekit and the IKEA Home smart app, reboot DIRIGERA by cutting power off for a few seconds, let it restart and set the integration up again.

We are part of the CSA (Connectivity standard alliance) and will work towards Matter certification step-by-step, and the first step we are targeting is that DIRIGERA will be a Matter bridge in a couple of months.

For now, if you want to set an individual end time, you can create a new scene with a reverse-order, e.g. setting lights to "off" instead of "on" at the desired time. More options and features can be expected in future releases.

At the moment, DIRIGERA supports only the IKEA Home smart range. With the new Matter standard it will be possible to extend the range of products connected. We are part of the CSA (Connectivity standard alliance) and will work towards Matter certification step-by-step, and the first step we are targeting is that DIRIGERA will be a Matter bridge in a couple of months.

Timers have been made a part of scenes. You can find them in each scene's settings.

For now, you can create one scene, e.g. starting devices with sunrise and another scene with the same devices from the first scene ending with sunset. More options and features can be expected in future releases.

Select the device in the IKEA Home smart app, click on the pen tool and "About device".

Please try to change the battery. A low energy coincell battery might affect performance and the factory reset process.

Please check if batteries are empty or on low energy, this can affect performanceas well as the factory reset process. During the factory reset, make sure to not accidentally press the top of the remote, this could interfere with the process.

This could be due to a recent firmware bug draining them. Please change the battery, factory reset it and add it again to DIRIGERA hub/TRÅDFRI gateway. The newest firmware will be pushed automatically to the remote.

Yes, you can see the battery status of remotes and smart blinds in the app. Select the device, click on the pen tool and "about device".

If the battery is completely drained the remote is offline and not visible in the app. Please replace the battery, the remote should connect by itself shortly after. If the problem persists, please remove it from the app/hub, factory reset it and pair it again. This should also resolve any firmware issues with the remote.

If you need help with a function or support, you can find the Help & support centre by clicking on the avatar symbol in the bottom right corner. There, you will find the support section with different options to choose from. During the installation process of DIRIGERA hub, you can click on the question mark icons to find out more.

There may be several reasons for this. Try the following steps: Switch it off/power cut the device as a first step. If applicable, check if the battery is empty. If the battery is low, we suggest a change. If this has not helped, try to remove the device from the app/hub, factory reset it and pair it again. This should also resolve any firmware issues with the device.

There is no official limit but the hub has a lot of memory space. It should be able to manage at least 100 devices.

Away-from-home access is currently available through the integration feature with e.g. Apple Homekit, Google Assistant, Amazon Alexa.

This may be due to a low battery level. Try recharging your battery. If the issue persists, reset your blind following the troubleshooting guide found here https://www.ikea.gr/en/smart-products-support/electric-blinds-support/