New  Make your purchases via Click and Collect

You can now place your order from home
and collect it from the Store
or the Pick Up and Order Point of your choice.

 Steps to follow for your purchases via Click and Collect:  

1. Place your order at

2. While in your basket select a store and during check out select the date and time you want to pick up your order.

3. Complete your order by choosing a way of payment (debit, credit card, PayPal or IKEA Gift card)

4. After completing your order you will receive a confirmation email.

5. In the morning of the due day you will receive a reminder SMS.

6. For as long as the restrictive measures apply, please make sure to send a SMS with the number 2 to 13033 ahead of your visit to our store.

Click and Collect – Frequently Asked Questions

Ποια είναι η διαδικασία καταχώρησης παραγγελίας στο e-shop;What is the procedure in order to make an order through the e-shop?

The procedure is exactly the same as the one followed for purchases through our e-shop! The only difference is that when placing your order you choose while in your basket the Store or Pick Up and Order Point you wish to pick up your order from and during check out you choose the date and time you wish to pick up the order.

Can orders be made via telephone?

We do not accept orders via telephone. Should you need any assistance in making your purchases via our e-shop, contact us and we will assist you. You can contact us via our call center – (801 11 22 722 for landline and 210 35 43 403 for international or mobile phone calls - all calls are subject to the pricing policy of your telecommunications provider).

How can I check if a product is available?

You can place an order for all the products that are available in our e-shop. For products that are immediately available the “Add to basket” button is active.

What ways of payment do you offer?

Your order is paid off only online and can be made using a Credit or Debit card, PayPal or an IKEA Gift card. When you pick up your order you will also get the receipt of payment.

When will I pick up my order?

The date and time you selected. We will notify you via email regarding the date and time of pickup and we will also send you a reminder SMS on the due day of pickup.

What happens in case I don’t pick up my order on the scheduled day?

If you do not collect your order on the scheduled day, we will call you the next day as a reminder.

What do I need to do in order to receive my order?

For as long as the restrictive measures apply you have to send a SMS, texting number 2 to 13033 or have a properly filled out print form for your commute with you. In order to collect your order you need to have with you the confirmation email we sent you once you completed your order. Have your ID or passport with you.

Where do I pick up my order from?

You can pick up your order from the stores or the Pick Up and Order Point you selected.
More specifically, you will have to go to the Customer Service area.

We remind you that the collection of your order can be done by one person only.

In which stores is Click and Collect available?

It is available in all IKEA stores and IKEA Pick and Order Points. It is not valid for the IKEA Pireaus Store.

Can I return/ exchange my purchases made via Click & Collect?

For purchases made via Click and Collect, the e-shop Exchange Policy applies. See here.

Can I request for a Delivery service if the purchases I made do not fit in my car?

The Delivery service is not available for purchases made via Click and Collect. We thus advise you to consider the dimensions and the total volume of the products’ packaging before completing your order. You can find the information of the products’ packaging dimensions on the respective product pages. 

Can I request for Assembly service?

For the Assembly service please contact our partners. You can find the contact details here.

Can I change the delivery method for an order I have already placed and pick it up myself?

It is not possible to change the delivery method, from delivery at home to pick-up from a store (Click and Collect) or vice versa. In the event of an order’s cancellation and the placement of a new order, the product’s availability will have to be checked anew.