New Make your purchases via Click and Collect
You can now place your order from home
and collect it from the Store
or the Pick Up and Order Point of your choice.
Steps to follow for your purchases via Click and Collect:
1. Place your order at IKEA.gr
2. While in your basket select a store and during check out select the date and time you want to pick up your order.
3. Complete your order by choosing a way of payment (debit, credit card, PayPal or IKEA Gift card)
4. After completing your order you will receive a confirmation email.
5. In the morning of the due day you will receive a reminder SMS.
6. For as long as the restrictive measures apply, please make sure to send a SMS with the number 2 to 13033 ahead of your visit to our store.
Click and Collect – Frequently Asked Questions
The procedure is exactly the same as the one followed for purchases through our e-shop! The only difference is that when placing your order you choose while in your basket the Store or Pick Up and Order Point you wish to pick up your order from and during check out you choose the date and time you wish to pick up the order.
We do not accept orders via telephone. Should you need any assistance in making your purchases via our e-shop, contact us and we will assist you. You can contact us via our call center – (801 11 22 722 for landline and 210 35 43 403 for international or mobile phone calls - all calls are subject to the pricing policy of your telecommunications provider).
You can place an order for all the products that are available in our e-shop. For products that are immediately available the “Add to basket” button is active.
Your order is paid off only online and can be made using a Credit or Debit card, PayPal or an IKEA Gift card. When you pick up your order you will also get the receipt of payment.
The date and time you selected. We will notify you via email regarding the date and time of pickup and we will also send you a reminder SMS on the due day of pickup.
If you do not collect your order on the scheduled day, we will call you the next day as a reminder.
For as long as the restrictive measures apply you have to send a SMS, texting number 2 to 13033 or have a properly filled out print form for your commute with you. In order to collect your order you need to have with you the confirmation email we sent you once you completed your order. Have your ID or passport with you.
You can pick up your order from the stores or the Pick Up and Order Point you selected.
More specifically, you will have to go to the Customer Service area.
We remind you that the collection of your order can be done by one person only.
It is available in all IKEA stores and IKEA Pick and Order Points. It is not valid for the IKEA Pireaus Store.
For purchases made via Click and Collect, the e-shop Exchange Policy applies. See here.
The Delivery service is not available for purchases made via Click and Collect. We thus advise you to consider the dimensions and the total volume of the products’ packaging before completing your order. You can find the information of the products’ packaging dimensions on the respective product pages.
For the Assembly service please contact our partners. You can find the contact details here.
It is not possible to change the delivery method, from delivery at home to pick-up from a store (Click and Collect) or vice versa. In the event of an order’s cancellation and the placement of a new order, the product’s availability will have to be checked anew.