New  Make your purchases via Click and Collect

The procedure is exactly the same as the one followed for purchases through our e-shop! The only difference is that when placing your order you choose while in your basket the Store or Pick Up and Order Point you wish to pick up your order from and during check out you choose the date and time you wish to pick up the order.

We do not accept orders via telephone. Should you need any assistance in making your purchases via our e-shop, contact us and we will assist you. You can contact us via our call center – (800 1114000  for landline free of charge and 216 8083400 for international or mobile phone calls - all calls are subject to the pricing policy of your telecommunications provider).

You can place an order for all the products that are available in our e-shop. For products that are immediately available the “Add to basket” button is active.

Your order is paid off only online and can be made using a Credit or Debit card, PayPal or an IKEA Gift card.

The date and time you selected. We will notify you via email regarding the date and time of pickup and we will also send you a reminder SMS on the due day of pickup.

If you do not collect your order on the scheduled day or within the next 48 hours, your order will be cancelled and we will refund the money.

In order to collect your order you need to have with you the confirmation email we sent you once you completed your order.

You can pick up your order from the Store or the Pick Up and Order Point you selected. More specifically, you will have to go to the Customer Service area.

It is available in IKEA stores and IKEA Pick and Order Points. It is not valid for the IKEA Piraeus and IKEA The Mall Athens stores.

For purchases made via Click and Collect, the e-shop Exchange Policy applies. See here.

The Delivery service is not available for purchases made via Click and Collect. We thus advise you to consider the dimensions and the total volume of the products’ packaging before completing your order. You can find the information of the products’ packaging dimensions on the respective product pages. 

For the Assembly service please contact our partners. You can find the contact details here.

It is not possible to change the delivery method, from delivery at home to pick-up from a store (Click and Collect) or vice versa. In the event of an order’s cancellation and the placement of a new order, the product’s availability will have to be checked anew.